General Summary
Provides “Tier 1” hardware and software support for an unlimited number of end users. Under general direction, advises and assists users in problem-solving activities using information system applications. Participates in network maintenance and support activities such as hardware installations, software installations, system monitoring and back-ups, establishment of user accounts, background job runs, report deliveries, etc. Interacts with network and application teams to restore service and/or identify and correct core problems and training needs. May work on simple applications for departmental use or participate in other projects within the organization. Maintains high level of technical skill in field of expertise.
Consistently demonstrates support of the SRAlab statement of Mission and Philosophy by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
Principal Responsibilities
Reporting Relationships
Receives direction from IS Operations Manager on work priorities and daily assignments.
Working Conditions
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. For the purposes of the ADA, “Principle Responsibilities” are essential job functions.
SRAlab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.