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Communications Representative (Bilingual/Spanish) - Call Center, Full-time in Chicago, IL at Shirley Ryan Abilitylab

Date Posted: 12/14/2018

Job Snapshot

Job Description

General Summary 

The Communications Representative is responsible for greeting and assisting patients, family, and visitors via telephone.  The Communications Representative operates a multiple station telephone console, coordinates intercommunication and paging system; acts as an ambassador representing SRAlab.

The Communications Representative consistently demonstrates support of the SRAlab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Communications Representative demonstrates SRAlab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and SRAlab Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Principal Responsibilities

  1. Directs visitors, patients and families to desired phone location, remaining with caller until correct connection made.
  2. Acts as information resource (e.g. department information, community education program schedules, on and off campus directions) via phone or fax.
  3. Identifies need for translation services.
  4. Performs overhead, digital & voice paging.
  5. Troubleshoots unusual or custom requests from callers.
  6. Maintains log reports.
  7. Maintains internal communications files (e.g. directories, brochures, company publications, daily/weekly/monthly itineraries) regarding departments, activities, extensions, etc., as well as external files on restaurants, hotels, special events, etc.
  8. Forwards updated/corrected information (e.g. new employee/departmental extensions) to Communications Supervisor.

 Reporting Relationships

  1.  Reports directly to Call Center Director.


Job Requirements

  1. High School Diploma, G.E.D., or other relevant job training.
  2. Two years experience in hotel, hospitality, or customer service.
  3. Ability to operate multi-line phone system.
  4. Superior interpersonal skills to interact daily with external as well as internal customers.
  5. Ability to operate PC to retrieve various types of information.
  6. Ability to learn R.I.C. systems and sites of care and corresponding services.
  7. High ability to problem solve, prioritize, and organize

  Working Conditions

  1. Normal office environment with little or no exposure to dust or extreme temperature.
  2. Requires use of headset.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

SRAlab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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